Booking.com Website Reviews: How it works and how to book? Pros and cons. Is it reliable and safe?
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Introduction
From booking the cheapest to the most luxurious hotel and flights or vacations packages or any other booking, a numerous number of travels booking sites are available. And with all the automatic price match service, discount rates, travel rewards credit card points available from various travel booking websites, it is overwhelming and challenging to choose the websites suited best for you.
Booking.com is one among the many websites which offers almost everything from hotel and flight booking, car rentals, restaurant reservations, travel rentals. So, then this website saves you from all the hassle of going through all the many websites. You simply need to register your member. Simple as that!
Here, these reviews on Booking.com website will give you the information’s you need to know about it before choosing it.
What is Booking.com exactly?
Booking.com is a travel booking sites, also an OTA (online travel agency) introduced in the year 1996, they got their big break in 2011. It is one among the longest reigning travel websites.
Basically, this is a platform that manages a huge collection of lodging bookings along with flight booking, car rentals, airport taxis and holiday packages. One can book accommodations from the thousands of options available on the website Booking.com just from the comfort of your home.
Besides being a user-friendly website, booking.com has also launch its first mobile app in 2010 compatible with Android and iOS devices.
What and How can you book on Booking.com?
Booking.com is one of the pioneering and leading platforms in the industry of travel sites boasting millions of airline, hotel, and car listing around the world.
You just name anything about booking travel reservations, it is there on the website booking.com. They include –
- Car rental
- Buses
- Trains
- Flights
- Restaurants
- Airport taxis
- Hotel Accommodations
- Villas
- Resorts
Making hotel reservation
For hotel reservations to booking transportation in Booking.com or any kind of booking that is included in your travel plans, what you can do is go to the address bar on the landing page it will let you specify your search according to the location you are in and with the price range. Followed by a list of options with their detailed information will be suggested to you from the site.
For a better experience and to know how reliable the website is, Booking.com provides reviews from legit guests, which is also one of the great features of the website.
For Booking flights
This website has helped many customers in searching their flights, especially when they are flying to a destination with served by multiple airlines.
To make it easy to book flights booking.com provides several flights options based on the price, time and carrier. They also have a window on the upper left corner, which tells you to buy or wait according to their prediction on the fall or rise of fare prices.
For the reservation reviews process, Booking.com takes you directly to the airline websites instead of doing it through the portal.
Booking Airport taxis
Booking.com also provides options to the customer to book legit taxis, which is proven to be very helpful especially when uber service is not available in the cities where customers are traveling to. And another thing is it also help customer to avoid being scammed by sham taxi drivers. Options are provided for booking the taxi classes, which include:
- Standard
- Executive
- People carrier
- Executive people carrier
Pros of Booking.com
Best price and affordable:
Booking.com is affordable and undeniably has the best price. They have the cheapest rates of various hotels, guesthouses, flights, rental cars and so much more. And gives you the best options to choose after the price match with other travel portals. Besides that, one need not pay any upfront fee or subscription charges to book a hotel accommodation or list one own property.
Multiple languages:
Booking.com is available in multiple languages which allows the user or member to choose languages of their preference. Thus, it is indeed user friendly.
Accessible refund and cancellation policy:
The best of all about this travel sites is that it has an accessible, no-questions-asked cancellation policy and refund process. For example, if there is any emergency or wrong entry of the travel date user can easily cancel the booking anytime without any complications.
For refund, after doing a price match with another website, customers can claim a refund for the difference if they find a reservation cheaper on another website. Something to keep in mind is that the customer has to contact booking.com within 24 hours before the check-in date.
Saves time:
It is time saving due to their amazing search filters. These filters are specifically designed to save time and gives you tailor-made options with regard to your travel location and the destinations you are planning to check-in or are interested in. Thus, this makes the traveler to plan out all the vacation activities including, restaurants for daily meals and transport schedule ahead of time to avoid further hassle.
Transparency:
Transparency is another likable feature of booking.com. Before booking any property or villa or hotel the person can get all the information needed just by one click on the icon. From guest reviews to guest ranking whether negative or positive are posted openly which shows how transparent booking.com is. And provide by it they also post guest photos too. This website has no hidden fees saving customers from paying extra charges, which is another feature of how transparent they are. Thus, making more trustable for anyone who is a newbie or beginner in Booking.com.
Cons of Booking.com
With every good benefit comes its drawback as well, which is similar to this website as well. Given below are some of the cons of the booking.com website with some customer reviews regarding the drawbacks.
- Members are always asked to take up or contact customer service representatives through email which is sometimes frustrating because they do not give replies accordingly to the way a user wants. Thus, leading to delay of cancellations for some members. Thus, this shows that booking.com has poor customer service.
- Another reason can be, during the process of hotel booking or any other bookings the user cannot approach or speak to live person
- Of course, the website guarantees best price but not the cheapest rates available in the market. Members must make their own price comparison before making any bookings or clicking the reserve button.
- Booking.com does not offer any mystery deals
- Listings provided by Booking.com can be misleading sometimes. therefore, it is best to cross-check the rates of your hotel booking or flight booking on sites like.
Is Booking.com safe and reliable?
Booking.com is a website that has a reputable name of its own and has many happy customer reviews, therefore, we can say that it is safe and reliable. The travel website is succeeding globally and has become one of the most used websites for booking flights, hotels, and taxis. This is because of its affordability and the money return policy if you find cheaper tickets.
As mentioned above, we can safely say that Booking.com is legitimate.
Conclusion
All throughout these reviews on Booking.com, this website is indeed a great option for hassle-free booking for any traveling plan, it is easy to use and easy to search and easy to get the best price for reservation of any kind of travels.
Talking about its authenticity, well! it is considered a pioneer for travel websites and has been around for long. So, it is reliable to use.It is undeniable that they have inefficient customer care service otherwise so far so good. And is also the first choice for most people when it comes to choosing Travel websites.
But as said earlier with every good thing comes its drawbacks. And so, depending on the experiences of the customers, reviews are given. Some say it is one of the “single worst customer services” while on the other hand, some say “choosing booking.com was the right decision they made”. Therefore, in conclusion, what can be suggested is that, it is up to one’s choice whether to use or not o use booking.com. But it is always wise to look around for more options in finding the best deals for yourself.
